Good customer service is just not good enough these days. Many businesses have recognized that WOWING their customers has become their number 1 strategic objective.
| In order to deliver that WOW factor, customer service must become an integral part of all customer interactions, regardless of the entry point. How do you get started? Define what you want to achieve, and select the right tool for your business. |
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In this case, it is critical to define technology's role before, during, and after the customer experience, as the technology will be the glue that binds all your different departments together.
As you evaluate different technology ask yourself these questions, is the technology in alignment with the vision and mission of my company? Will it support the existing structure of my business?
There are three CRM initiative levels to consider - operational, analytical and strategic
Operational CRM focuses on improved customer service, customer data capturing, building your customer database and customer relationships. Continue reading>>>
Control Internal Processes and Leverage a Lean Quality Compliance Process For Your Business
Join us on July 14th at 2pm ET for an in-depth session of quality control and compliance. Guest speaker, Jill TerSteeg, quality standard compliance expert from uniPoint Software, will share her expertise in quality and lean processes, and discuss the business value organizations can derive from a quality compliance process.
Here's what we'll cover in this webinar::
Quality compliance software's value to your business = ~ 3 months payback according to our clients' CFOs
How to get rid of cost tracking on spreadsheets
Automate the tracking of your continuous improvement process
Examples of live customers who are using uniPoint at their organization
Answers to your questions about quality compliance
As we've alerted you to in last month's newsline, the Payment Card Industry Data Security Standard's requirements for enhancing the data security of payment accounts is now in effect. These far-reaching requirements cover security management, policies, procedures, network architecture, software design, and other measures created to protect customer account data.
These are the twelve requirements all companies handling credit card information should follow.
Build and Maintain a Secure Network
- Install and maintain a firewall and use unique, high-security, passwords with special care to replace default passwords.
- Do not use vendor-supplied defaults for system passwords and other security parameters
Protect Cardholder Data
- Whenever possible, cardholder data must not be stored.
- You must also encrypt any data passed across public networks, including your shopping cart and web-hosting providers.
Maintain a Vulnerability Management Program
- Use anti-virus and keep it up date.
- Develop and maintain secure operating systems and payment applications. Ensure the applications you use are compliant (see www.visa.com/pabp).
Implement Strong Access Control Measures
- Access to cardholder data – both electronic and physical – should be on a "need-to-know" basis.
- Ensure those people with access have a unique ID and password. Do not share logon information.
- Restrict physical access to cardholder data
Visit our PCI-DSS Resource Center for the other requirements and more information>>>
Welcome to our Newest Clients
We are pleased to welcome our newest customers into our group, and want to extend a sincere "thanks" for the trust and confidence these clients have shown in us:
University of Massachusetts, Amherst
Woodland Power Products, Inc. Connecticut
Cisbio US, Massachusetts
Payroll Updates for Sage Pro, Sage Accpac, Sage MAS 90/200, Sage MAS 500 and Peachtree
Recent changes in federal and state payroll taxes have prompted the release of Payroll Updates for the above accounting packages. Customers on PUP (Payroll Update Plan) will automatically be receiving these changes. If you're not on a PUP, you can contact your partner below to ensure that you keep current on withholding, deduction, exemption and more changes.
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WAC Consulting Group
367 West Main Street
Northborough, MA 01532
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Robert Distler
rdis@wacinc.com
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